Learn how to track your StickerApp order and what to do if your tracking isn't updating or your shipment can't be found.

Once your order has shipped, you can track it using the tracking link in your "Your order has shipped" email or under My Orders in your StickerApp account.

Tracking isn't available while your order is still in production. Your tracking link appears once the order has shipped.

If your order has shipped but you haven't received the shipping confirmation email:

• Search your inbox for StickerApp

• Check your spam or junk folder

• Check My Orders in your StickerApp account

If you still can't find your tracking information, contact support and we'll help you locate it.

After your order has shipped, tracking information may take 24–48 hours to update, and updates can take longer over weekends and public holidays.

If your order is still within its expected delivery window, you usually don't need to do anything. See Delivery for typical delivery times by region.

If tracking hasn't updated for several days or your order is past its expected delivery window, contact support and we'll help investigate the shipment.

A package marked as delivered may have been:

• Scanned as delivered before the actual delivery

• Left in a letterbox, parcel locker, mailroom, or another safe location

• Accepted by someone else at your address

• Left with a neighbour or building staff

Check around your delivery location and with others at your address first. If you still can't locate your package, contact support and we'll help you investigate.

If the steps above haven't solved the issue, contact support. To help us investigate faster, include:

• Your order number

• The shipping address on the order

• Your tracking number, if available

If your package arrived damaged, see Returns & Refunds for what to do next.