Payment

The payment methods available to you depend on your location and are shown automatically at checkout.

Global payment methods

• Credit and debit cards, including Visa, Mastercard, and American Express

• PayPal

• Apple Pay and Google Pay, where supported

Local payment methods

Additional payment methods may be available depending on your country, including:

• Klarna

• iDEAL

• Bancontact

• EPS

• Giropay

The payment methods shown at checkout are the options currently available for your location.

What currency are prices shown in?

Prices are shown in the currency available for your region.

If your card or payment account uses a different currency, your bank or payment provider may convert the payment automatically. Your bank may also charge an international transaction or currency conversion fee. See "Why did I get an international transaction fee?" below.

StickerApp doesn't control exchange rates or any additional fees charged by your bank or payment provider.

How is my currency selected?

Your shipping country or browsing location determines which currency is available to you.

If you're using a VPN or shopping from a different region, the available currencies may change.

Taxes and VAT depend on your shipping country and applicable regional tax rules.

• For EU customers, VAT is calculated according to EU VAT regulations.

• For customers outside the EU, VAT is usually not charged.

Getting a VAT invoice

A VAT invoice is generated automatically after your order is placed.

To add VAT information, enter your VAT number at checkout. If you need a corrected invoice, contact support and include:

• Company name

• VAT number

• Order number

• Correct billing address

Tax exemption

Tax-exempt orders may be available depending on your country and business type.

For EU businesses, VAT may be removed when a valid VAT number is provided. For customers outside the EU, VAT is generally not charged.

Contact support before placing your order if you need help with tax exemption.

Uploading tax certificates

If your business requires tax-exempt status, you can upload a tax certificate to your account:

• Go to Account → Tax certificates

• Upload your document as a PDF, JPG, or PNG

• Once approved, the tax exemption will apply automatically to future orders

Invoice and purchase order payments are intended for business customers and must be approved before checkout.

Invoice payments

Invoice payments are available for approved business customers.

To request invoice billing, contact support and include:

• Company name

• VAT number

• Billing address

• Estimated order volume

Once approved, invoice payment will appear as an available payment method for your account at checkout.

Purchase orders

Purchase orders may be accepted for larger or recurring business orders and must be approved before you place the order.

To request PO billing, contact support and include:

• Company name

• Billing contact

• Expected order frequency or volume

• Any internal PO requirements

Orders paid by invoice or PO won't enter production until the payment arrangement has been confirmed.

How do I use a discount code?

Enter your discount code in the Discount code field at checkout. If the code is valid, the discount is applied automatically.

Discount codes must be added before completing payment.

My discount code isn't working

A discount code may not work because:

• The code has expired

• A minimum order value is required

• The code applies only to specific products or materials

• The code has already been used

• The code was entered with incorrect spacing or formatting

If the code should be valid but still doesn't work, contact support and include the discount code, your cart URL or a screenshot, your account email, and any error message you received.

My payment failed. What should I do?

Try another payment method, and check with your bank that it hasn't declined or blocked the transaction.

You can also clear your browser cache or try another browser or device.

If the payment still fails, contact support and include:

• The approximate time of the payment attempt

• The payment method you used

• Any error message you received

This information helps us identify what went wrong.

Why won't my credit card go through?

Common reasons for a card being declined include:

• Your bank blocked or declined the transaction

• Your card doesn't allow international or online purchases

• 3D Secure verification failed or timed out

• Insufficient funds or credit limit

• Temporary fraud protection by your bank

Try another card, browser, or device. If the issue continues, contact your bank first and then StickerApp Support if needed.

What if PayPal isn't working?

Make sure your PayPal account has a valid payment source and check your PayPal account for alerts or required verification.

If the payment was blocked, PayPal may require verification.

You can also try another browser or device. If PayPal continues to fail, try another payment method or contact support.

Why was my card charged more than once?

Multiple charges are usually pending authorisations, not completed charges. Only one successful charge is captured, and the other pending authorisations should disappear automatically.

Depending on your bank, this may take a few days.

If you see two completed charges, contact support.

Why did I get an international transaction fee?

Some banks and card issuers charge fees for cross-border or foreign-currency payments. These fees are charged by your bank or card issuer, not StickerApp.

If you have questions about a fee, contact your bank or card issuer.

When will I be charged?

Payment is charged immediately at checkout.

If your payment is pending, your order won't enter production until the payment is completed. You'll receive an email confirmation when your payment is accepted.

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